- Betreuung und Entwicklung eines definierten B2B-Kundenportfolios (OEMs, Leasinggesellschaften, Autohändler, Prüforganisationen)
- Verantwortung für Onboarding, Schulungen und erfolgreiche Implementierung unserer Lösung bei Kunden
- Aktive Begleitung unserer Kunden entlang des gesamten Customer Lifecycles
- Proaktive Betreuung zur Steigerung von Kundenzufriedenheit, Nutzung und Retention
- Identifikation von Potenzialen in enger Abstimmung mit Sales
- Enge Zusammenarbeit mit Support, Product Tech und Sales zur schnellen Lösung von Kundenanliegen
- Analyse von Nutzungsdaten und Kundenfeedback zur Ableitung konkreter Maßnahmen
- Strukturierte Dokumentation aller Aktivitäten im CRM-System (Salesforce)
- Mitwirkung beim Aufbau skalierbarer Customer-Success-Prozesse und Best Practices
- Durchführung von Kundenmeetings – remote und teilweise vor Ort
- Unterstützung bei Rollouts, Pilotprojekten und internationalen Kundenprojekten
- Sicherstellung einer exzellenten Customer Experience im AfterSales-Bereich
Customer Success Manager
Wiener Neudorf
Vollzeit
Festanstellung
Deine Aufgaben
Dein Profil
- Erste bis mehrjährige Erfahrung im Customer Success, Account Management oder B2B-Kundenbetreuung
- Idealerweise Erfahrung im Tech-, SaaS- oder Automotive-Umfeld
- Sicherer Umgang mit CRM-Systemen (z. B. HubSpot, Salesforce o. Ä.)
- Strukturierte, lösungsorientierte und eigenverantwortliche Arbeitsweise
- Hohe Kundenorientierung und Freude an langfristigen Kundenbeziehungen
- Kommunikationsstärke und professionelles Auftreten – schriftlich wie mündlich
- Sehr gute Englischkenntnisse (internationale Kunden)
- Analytisches Verständnis und Interesse daran, mit Daten zu arbeiten
- Hands-on-Mentalität – du setzt um, statt nur zu koordinieren
- Teamgeist und Freude an enger Zusammenarbeit im Büro
- Interesse an neuen Technologien und Begeisterung für Elektromobilität wünschenswert
Warum wir?
- Eine Schlüsselrolle im globalen Expansionskurs eines österreichischen Erfolgsunternehmens.
- Direkten Einfluss auf die Weiterentwicklung des Unternehmens.
- Verlässliche Work-Life-Balance – garantiert vom CEO persönlich
- Eine leistungs- und teamorientierte Arbeitsatmosphäre, in der Erfolg gemeinsam gefeiert wird.
About us
Since its foundation in 2018, AVILOO has quickly become the global market leader in the field of battery diagnostics for electric vehicles.
With more than 90 employees, we already dominate the global “remarketing” & “after-sales” market for electric vehicles. Our customers already include the most renowned vehicle manufacturers, testing companies, leasing companies, vehicle dealers and automobile clubs.
You will be at the forefront and make a significant contribution to the company's success by independently leveraging the enormous potential of your business area.
We want you to join our dynamic and performance-oriented team and enjoy the success of AVILOO together. Your satisfaction is our CEO's business:
“We take care of our people. While performance is important to us, we also ensure a good work-life balance. As a father of five children, I know that parents in particular need to be flexible. I guarantee you this flexibility!” Dr. Marcus Berger - CEO
If you want to continue your career with us, then this is your chance!
If you want to be part of a dynamic and successful team where the entrepreneurial spirit is still alive, then this is your chance!
If you've had enough of narrow framework conditions and slow decisions, then this is your chance!
If you finally want to create something yourself, implement your own ideas and concepts, then this is your chance!
Do you want to be in the thick of it? Do you want to be part of a team that really deserves the name, where we treat each other with respect without exception and celebrate this together time and time again? Do you want to work in a company where everyone is allowed to say what they think? Then give us a call at any time or send us your application documents! We will get back to you reliably! We look forward to getting to know you!
AVILOO GmbH, IZ NÖ Süd, Straße 16, Objekt 69, 2355 Wiener Neudorf, Austria
Tel: +43676 772 5495, Web: www.aviloo.com/en/jobs-company
With more than 90 employees, we already dominate the global “remarketing” & “after-sales” market for electric vehicles. Our customers already include the most renowned vehicle manufacturers, testing companies, leasing companies, vehicle dealers and automobile clubs.
You will be at the forefront and make a significant contribution to the company's success by independently leveraging the enormous potential of your business area.
We want you to join our dynamic and performance-oriented team and enjoy the success of AVILOO together. Your satisfaction is our CEO's business:
“We take care of our people. While performance is important to us, we also ensure a good work-life balance. As a father of five children, I know that parents in particular need to be flexible. I guarantee you this flexibility!” Dr. Marcus Berger - CEO
If you want to continue your career with us, then this is your chance!
If you want to be part of a dynamic and successful team where the entrepreneurial spirit is still alive, then this is your chance!
If you've had enough of narrow framework conditions and slow decisions, then this is your chance!
If you finally want to create something yourself, implement your own ideas and concepts, then this is your chance!
Do you want to be in the thick of it? Do you want to be part of a team that really deserves the name, where we treat each other with respect without exception and celebrate this together time and time again? Do you want to work in a company where everyone is allowed to say what they think? Then give us a call at any time or send us your application documents! We will get back to you reliably! We look forward to getting to know you!
AVILOO GmbH, IZ NÖ Süd, Straße 16, Objekt 69, 2355 Wiener Neudorf, Austria
Tel: +43676 772 5495, Web: www.aviloo.com/en/jobs-company